> For the complete documentation index, see [llms.txt](https://quteng.gitbook.io/ke-hu-wen-da-ji/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti.md).

# 常見問題

- [如何設定建案報修保固天數與查看報修保固狀態？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ru-he-she-ding-jian-an-bao-xiu-bao-gu-tian-shu-yu-cha-kan-bao-xiu-bao-gu-zhuang-tai.md): 當管理員在後台為建案設定「報修保固天數」後，系統會結合各戶別的「交屋完成日」作為保固起始日進行自動計算。當新增報修單時，售服人員即可在報修列表中清楚辨識該筆報修為「保固內」或「保固外」。
- [建立客戶資料是必要的嗎？如果先不建立，客戶能報修嗎？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/jian-li-ke-hu-zi-liao-shi-bi-yao-de-ma-ru-guo-xian-bu-jian-li-ke-hu-neng-bao-xiu-ma.md)
- [客戶報修時，頁面上的選項（如：修繕空間、項目、類別）是從哪裡設定的？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ke-hu-bao-xiu-shi-ye-mian-shang-de-xuan-xiang-ru-xiu-shan-kong-jian-xiang-mu-lei-bie-shi-cong-na-li.md)
- [客戶是否可以在報修時上傳影片？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ke-hu-shi-fou-ke-yi-zai-bao-xiu-shi-shang-chuan-ying-pian.md)
- [客戶報修後，為什麼相關人員沒有收到 APP 通知？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ke-hu-bao-xiu-hou-wei-shen-mo-xiang-guan-ren-yuan-mei-you-shou-dao-app-tong-zhi.md)
- [如果工務人員不小心將報修案件點選「結案」，可以反悔或退回嗎？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ru-guo-gong-wu-ren-yuan-bu-xiao-xin-jiang-bao-xiu-an-jian-dian-xuan-jie-an-ke-yi-fan-hui-huo-tui-hui.md)
- [如何查看所有建案的報修單，而不用一個個點進去看？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ru-he-cha-kan-suo-you-jian-an-de-bao-xiu-dan-er-bu-yong-yi-ge-ge-dian-jin-qu-kan.md)
- [App 結案功能中的「客戶簽名」用途是什麼？可以不簽名就結案嗎？](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/app-jie-an-gong-neng-zhong-de-ke-hu-qian-ming-yong-tu-shi-shen-mo-ke-yi-bu-qian-ming-jiu-jie-an-ma.md)


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