> For the complete documentation index, see [llms.txt](https://quteng.gitbook.io/ke-hu-wen-da-ji/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ru-guo-gong-wu-ren-yuan-bu-xiao-xin-jiang-bao-xiu-an-jian-dian-xuan-jie-an-ke-yi-fan-hui-huo-tui-hui.md).

# 如果工務人員不小心將報修案件點選「結案」，可以反悔或退回嗎？

可以。售服系統有「重置報修」的功能，在售服系統> 工務報修紀錄 頁面，可以將「已結案」的案件狀態回復為「修繕中」。

<figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FLEpi6NQ2Vo7slfxRdgHb%2Fimage.png?alt=media&amp;token=8cae829c-ac13-475d-87fc-6329bbec48d5" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ru-guo-gong-wu-ren-yuan-bu-xiao-xin-jiang-bao-xiu-an-jian-dian-xuan-jie-an-ke-yi-fan-hui-huo-tui-hui.md?ask=<question>&goal=<user_goal>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.