> For the complete documentation index, see [llms.txt](https://quteng.gitbook.io/ke-hu-wen-da-ji/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/shou-fu-ren-yuan-jie-dan-zhuan-gong-wu-jie-an/shou-fu-ren-yuan-ru-he-jiang-bao-xiu-zhuan-wei-gong-wu-chu-li-yi-app-cao-zuo.md).

# 售服人員如何將報修轉為工務處理？(以App操作)

#### **路徑：** 

【App】 售服系統 > 報修列表

***

#### **操作方式：**

1. 前往 **報修列表** 頁面：登入系統後，選擇建案，前往 **售服系統 > 報修列表** **。**

   <figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FYjxKXesolUTvsgCKq6om%2Fimage.png?alt=media&amp;token=2120ddff-3ccb-4339-832d-e527ab46be79" alt=""><figcaption></figcaption></figure>

2. 轉工務報修：前往該筆報修，點擊畫面下方 **轉工務報修** 按鈕。

   <figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FGeCxoXhEbIBTYWzwxrXe%2Fnote_v2%20(5).jpg?alt=media&amp;token=00a0921a-fffd-49e0-b7ed-bb17fe205f00" alt=""><figcaption></figcaption></figure>

3. 於 **工務報修單** 視窗輸入報修資訊：
   1. 工務負責人（工務主管）：選擇工務負責人，工務人員將進行後續維修作業。
   2. 案件分級：緊急、一般、專案。
   3. 售服人員：選擇售服負責人。
   4. 售服回應：發送報修相關通知給客戶。提供 **預存回覆** 功能，可預存多筆回覆內容。

      <figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FExQwh3Mb3G7lKa1qfYYj%2Fnote_v2%20(6).jpg?alt=media&amp;token=281af3df-e2f6-41a4-bf0b-2c30a9d5cc8d" alt=""><figcaption></figcaption></figure>

4. 確認填寫資訊正確無誤後，點擊畫面下方 **轉工務報修** 按鈕，即完成轉工務報修作業。

   <figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FHnjhMciUP4RJkLGIvm8b%2Fnote_v2%20(7).jpg?alt=media&amp;token=2984220f-2a22-4209-b754-a34ccb6c1f2a" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
工務人員後續可於 **售服系統>報修列表** 頁面，進行查看、派工與結案作業。
{% endhint %}


---

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