> For the complete documentation index, see [llms.txt](https://quteng.gitbook.io/ke-hu-wen-da-ji/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://quteng.gitbook.io/ke-hu-wen-da-ji/shou-fu/shou-fu-ren-yuan-jie-dan-zhuan-gong-wu-jie-an/shou-fu-ren-yuan-ru-he-zhi-jie-jie-an-bao-xiu-pcapp.md).

# 售服人員如何直接結案報修？(PC/App)

#### **路徑：** 

【路徑一 - PC 】售服系統 > 客戶線上報修  

【路徑二 - PC】 登入系統後，點擊畫面右上方 報修總表 按鈕

【路徑三 - App】售服系統 > 報修列表

***

#### **操作方式（以 路徑一 -PC 為例）：**

1. 前往 **客戶線上報修** 頁面：選擇建案後，進入 **售服系統 > 客戶線上報修。**

   <figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FRJin599vwP4LDRkxxr5u%2Fnote%20(43).jpg?alt=media&amp;token=431c3926-fca5-48b2-af05-40265bd8136d" alt="" width="563"><figcaption></figcaption></figure>
2. 在該報修右側，點擊 **售服結案**（![](https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FtktWkxCS4tOLujAhUFW1%2F%E6%88%AA%E5%9C%96%202025-09-17%2018.03.46.png?alt=media\&token=12df6615-7b1a-476a-975a-5ef0e6f64a08)） 按鈕。
3. 在 **售服結案** 視窗，輸入 結案人員 與 結案回覆。
4. 確認輸入的資訊無誤後，點擊視窗右下綠色 **送出** 按鈕，即完成售服結案。

<figure><img src="https://1264781745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvNcUddmvlmoPF9rp4roy%2Fuploads%2FDfoAHslWVa2aLvZDJd1X%2Fnote%20(46).jpg?alt=media&amp;token=b13d44d7-e458-494c-814d-932865293e87" alt="" width="563"><figcaption></figcaption></figure>


---

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